• Client Services Specialist I

    Location CN-440000
    Job ID
    2019-15904
    # of Openings
    1
    Job Category
    Customer Service/Support
  • Responsibilities

    • Provide the excellent testing service to clients, such as sample follow up and handle the daily sample problem, answer the all kind of inquiry from client etc;
    • 提供卓越的客户服务,处理日常进单及跟进样品的进程,回复客户的所有疑问
    • Provide the technical consulting service to client, visit client to maintenance good relationship with clients;
    • 负责和客户沟通及管理客户,为客户提供技术性咨询服务,拜访重要客户,与现有客户和新客户建立并维持良好的工作关系
    • Provide the Price or Quotation for samples to client;
    • 对客户样品进行预报价或发送正式报价单、月结单, 及跟进客户款项问题;
    • Know how to do sample login, sample sorting, test assignment accordingly to client’s manual and protocol;
    • 读懂客户的测试要求及标准,知道如何对客户送来的样品进行开单、分点、及安排测试;
    • Coordinate and Guide to login, test, report typing, invoice, and all sample follow up for income orders;
    • 协调和指导开单、测试、出报告、发票等,及样品的全程进展;
    • Any other jobs assigned by manager;
    • 完成其他上级领导安排的工作;
    • Cooperate and coordinate the relationship with Operation team;
    • 协调团队和其他部门的关系;

    Qualifications

    • Familiar with footwear, or garment, or bag testing standard and requirement of EU and American, such as:Oeko-100, REACH, CPSIA, key buyer, with component sorting and pricing experience is plus. 
    • 熟悉鞋类或纺织箱包类的测试标准,或欧洲及美国的常规测试标准要求, OKO 100, ANNEX 17, REACH 常见大品牌买家 等等 ,能对客户的样品进行分点、报价者优先;
    • University Degree in a related disciplines plus generally directly related third part testing company experience. 
    • 本科学历,有第三方检测机构或有负责鞋类或纺织箱包类跟单工作经验者优先;
    • Familiar with Word, Excel, Internet, Access, e-mail and other company Software programs (i.e. LIMS, Advantage, etc.) 
    • 熟悉WordExcelInternet 或其他微软工具;
    • Demonstrated Written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients. Must be able to identify problems and offer workable solutions 
    • 良好的沟通技巧,工作认真负责,灵活变通,服从主管及上级的工作安排;
    • Pass CET 4, good at English reading and writing skills, speaking English well is plus.
    • 英语4级或以上,英语读写能力佳,口语佳者优先;

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