• Senior Quality Engineering Manager

    Location HK
    Job ID
    2019-15856
    # of Openings
    1
    Job Category
    Quality
  • Overview

    JOB FUNCTION:

    This position is responsible for Regional Management in the Quality Organization, reporting to the Sr. Director of Quality. The Senior Quality Engineering Manager provides leadership and development of a High Performance Team consisting of staff that includes other leaders to meet stakeholder expectations. Responsibility includes development and implementation of projects/initiatives to meet Enterprise and Quality Strategies. This role requires demonstrated working knowledge of Project Management, Process Improvement/Lean Sigma Principles, Audit and CAPA Tools and Techniques, Management Systems as well as Accreditation/Regulatory requirements.

    Responsibilities

    JOB RESPONSIBILITIES:

    *1. To maintain multiple accreditations as well as meet business requirements, establishes, develops and implements regional and global programs, quality policies, quality procedures, and performance controls; maintains UL Quality Management System to ensure compliance at the enterprise-wide level.

     

    *2. To fulfill business and accreditation/regulatory requirements at a local, regional and global level across UL locations and schemes, ensures internal audits, corrective and preventive actions are performed and initiates process improvement initiatives based on Key Performance / Business Indicator performance and internal / external assessments results.

     

    *3. To monitor regional business / quality performance and improvement, participates in management reviews and internal and external assessments; collaborates with regional and global stakeholders to ensure development and implementation of monitoring/measurement techniques, ensuring that performance and quality of services conform to established standards while enhancing customer satisfaction.

     

    *4. To achieve measurable business results, increase consistency, and maintain integrity of UL operations, takes leadership in driving continuous improvement enterprise-wide by identifying and assuring implementation of process improvements.

     

    *5. To fulfill Enterprise and Quality Strategy objectives/initiatives, leads teams for implementation and deployment of projects to successfully meet objectives/initiatives.

     

    *6. To fulfill business and department objectives and results manages regional budget, schedules and personnel. Responsibly implements corporate policies, performance requirements as well as quality initiatives and plans.

     

    *7. Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices

     

    *8. Performs other duties as directed 

     

    *ADA Essential Function (applies only to the U.S.)

    None of the foregoing information in any way states or implies that these are the only duties to be performed by an employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties as requested. Duties are not necessarily comprehensive and are subject to change at any time at the discretion of management. Consult the position qualification for this job when using the position profile for hiring, transfer, or promotion decisions or when providing career guidance.

    FLSA: Exempt

    CBS Role: C

     

    CRITICAL BEHAVIORS FOR SUCCESS:

    The Critical Behaviors for Success applicable to this job description’s CBS role are hereby incorporated by reference into this job description. Please refer to the CBS Brochure, available on the UL Net or contact your local Human Resources representative, for more information.

    Qualifications

    KNOWLEDGE, SKILLS AND ABILITIES:

    • University degree (or equivalent) in Engineering or related technical field plus generally 12 years of experience in engineering quality some of which includes generally 6 years of direct management responsibilities.
    • Demonstrated proficiency in quality methodologies, statistical thinking, data systems, and statistical process control. Detailed knowledge of the ISO series of standards (e.g., ISO 17020/17021/17025/17065, etc.). Knowledge of quality concepts, techniques, methodologies and systems to achieve regional/global business objectives in support of UL’s strategy or goals. Ability to develop strategies and tactical plans for assigned responsibilities.

     

    • Ability to develop and implement methodologies for evaluating the approach, deployment and results of process improvements for the region or globally. Ability to assess regional/global quality improvement initiatives/projects and provide feedback on the effectiveness of Key Performance Indicators (KPI) and Voice of the Customer (VOC) inputs as well as initiate corrective/preventative action plans when required.
    • Demonstrated analytical ability sufficient to evaluate potential causes or results of reported problems/issues and determine appropriate course of action. Knowledge of Audit , CAPA and Lean Sigma Principals to monitor regional/global issues, audit activities and corrective/preventive actions to ensure proper communication and resolutions are achieved. Ability to work with leadership and staff to ensure UL’s compliance with all established requirements.
    • Demonstrates strong technical leadership/capabilities in project management, interpersonal and facilitation skills. Project Management skills. Demonstrated ability to manage multiple, complex, and technical projects.
    • Communication and collaboration skills to interface with Business Unit, Functional and Department Leadership in a team effort to resolve issues at all levels of the organization without damage to relationships. Communicates skills interfacing with all levels of the organization to ensure consistency and integrity of UL’s quality and business systems.
    • Mentoring and coaching skills to develop and manage a High Performance Team. Ability and leadership skills to manage the performance of people leaders and other direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and ensuring that all policies are understood and followed.
    • Ability to work on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives. Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results.
    • Demonstrated ability to work within a matrix environment and lead multiple, complex, and technical projects with cross regional/functional teams.

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