• I&I Customer Support Specialist

    Location HK-Shatin
    Job ID
    2019-15833
    # of Openings
    1
    Job Category
    Customer Service/Support
  • Overview

    Under direct supervision, the I&I Customer Support Specialist creates, maintains, and updates suppliers and users for materials search. Performs analytical assessments on users and suppliers and performs quality verifications. Provides customer support via web, workflow queue, and interpersonal communication.

    Responsibilities

    • Processes daily submissions and requests for user access and analyzes each user against provided key criteria and rules.
    • Responsible for making timely changes to existing customer accounts.
    • Provides one-on-one customer service for customers, addressing issues, escalations and content updates. Ensures customer’s satisfaction is provided at the highest quality.
    • Performs special projects as directed which require analysis and decision making, customer record updates and modifications.
    • Identifies process improvements and opportunities for efficiencies.
    • Performs other duties as directed.

    Qualifications

    • University Degree (Equivalent to Bachelors degree) in a related discipline.
    • Customer focused with a professional presentation in both written and oral communication.
    • Proficient user of Microsoft Office (Excel, Word, Outlook)

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