• Software Implementation Project Manager

    Location NL-Arnhem | GB-Nottingham
    Job ID
    2019-15832
    # of Openings
    1
    Job Category
    Software Development
  • Overview

    Software Implementation Project Manager – Nottingham or Arnhem

    UL is a global independent safety science company with more than a century of expertise innovating safety solutions from the public adoption of electricity to new breakthroughs in areas such as sustainability, renewable energy, mobile payment security and nanotechnology. Dedicated to promoting safe living and working environments, UL helps safeguard people, products and places in important ways, facilitates trade and provides peace of mind.

    UL is offering an excellent opportunity working as a Software Implementation Project Manager at a very exciting time for the company. You will be responsible for assisting major clients within our Retail and Industry division and manage all activities (functional, technical and administrative).

    Responsibilities

    • Manages and facilitate all customer interactions and communications during the project implementation.
    • Ensuring quality delivery across all projects lead by team members.
    • Acting as escalation point for any projects not running as per client expectations. Escalating further as required.
    • Identifying any projects not running to plan and proactively addressing before the client is impacted.
    • Deploy tailored training programs for all key members of the team to ensure their initial and continued professional development.
    • Participate with other Group Leads and Managers in Professional Services in group level discussions, meetings, and process improvement projects.
    • Manage multiple projects
    • Negotiate agreement on project schedule and budgets and manages engagements using best practices against a defined project plan
    • Identifies, manages and monitors completion of deliverables throughout project lifecycle
    • Demonstrates understanding of the need to manage risk issues
    • Participates in the application of the risk management process
    • Troubleshoots and resolves complex client issues
    • Stays abreast of enterprise-wide projects and prevents or manages associated conflicts
    • Determines the impact of current/existing technologies on the project and communicates impact to sponsors and key stakeholders
    • Provides regular and timely reporting of project progress to project team and project sponsors.
    • Addresses incidents of customer dissatisfaction and assists with a timely resolution. This includes utilizing escalation paths if necessary and keeping the customer informed.
    • Manages overall project cost, quality, and performance.
    • Works with assigned resources and managers to develop and coordinate deliverables and deadlines.
    • Analyses customer business process for improvement and incorporation into the application development.

    Qualifications

    Experience in software implementation and / or support required. Experience in the field of Studio Software, Supply Chain, or Environmental Health and Safety is a distinct advantage.

    Education: The ideal candidate will be educated to degree level or equivalent.

    Required skills, knowledge and characteristics:

    • Independent self-starter with a can-do attitude
    • Detail-oriented
    • Strong technical background including: Basic database principles, Microsoft technologies, system analysis and design, ERP, software configuration and application troubleshooting.
    • Experience with project management related software packages.
    • Effective communicator with good interpersonal skills as this is a customer-facing role
    • Experience leading multiple, concurrent client-facing implementations
    • Ability to effectively prioritise and execute tasks in a high-pressure environment.
    • Strong understanding of project scoping, definition of customer requirements and how best to communicate these internally
    • Strong leadership experience, leading team members across multiple projects, with the aim of achieving the overall commercial/business goals
    • Line management qualities, encouraging and supporting personal development of team members and preparing the team’s skills/knowledge to achieve the business goals effectively

     

    What we can offer you:

    • Mission: At UL, we know why we come to work. Shape the way we approach and deliver our solutions to have a meaningful contribution to society.
    • People: Be part of our global team and do your best work! Teamwork, open-feedback and our diversity are our drivers to reach our common mission.
    • Interesting work: The work that goes on inside UL is fueling the future. It challenges you to try fresh approaches, work autonomously, drive change and gain in-depth experience in your field.
    • Grow & achieve: Growth and development are part of our DNA. Grow & achieve with targeted development, reward and recognition programs as well as your very own UL University.
    • This is our normal : Competitive remuneration, 15% annual bonus, unlimited access to soft drinks, coffee, fruits, etc..

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