• Technical Analyst Engineer

    Location SG-Singapore
    Job ID
    2019-14902
    # of Openings
    1
    Job Category
    Advisory / Consultancy
  • Overview

     

    Other companies make products. We make a difference!  Click Here!

     

    Promoting safe living and working environments.

     

     

    The Technology department of UL’s Identity Management Security (IMS) division is looking for a competent Technical Analyst Engineer to join our UL Self Test Platform team.

     

    Our security and identity management expertise enable businesses to implement innovations that guarantee regulatory compliance, maintain customer trust and increase market access.  As the leading safety and security authority, UL works with governments, industry associations, and businesses to rethink security. Globally, over 14,000 organizations rely on UL. Our marks appear on more than 22 billion products around the world.

     

    Our team consists of a unique combination of engineers, scientists and hackers working on software and hardware, which is used to ensure the security and interoperability within the world of electronic transactions including the latest mobile payment solutions and modern transit payment systems.

    Our tools, consisting of desktop, web-based and mobile software (and specialized hardware), are used by major payment industry players in order to test systems and devices such as data processing systems, mobile devices, point-of-sale terminals, ATMs and SIM cards.

     

    Responsibilities

    In this role, you will report to the Global Operations Manager and focus on assisting customers to implement the latest payment technologies using UL’s test and validation platforms. Due to the high level of complexity in these system environments there is a need for strong analytical skills to pinpoint root causes of test issues reported by our customers. You act as the main technical problem solver in between customers, first line support teams, software engineering teams and the relevant external industry body. You will provide clarity in the dynamic context of global technology vendors who are completing their implementation projects using UL’s test and validation platforms.

     

    You are an engineer with strong communication skills and with a solid understanding of the relevant technical product industry standards. You will work in close collaboration with the software engineering teams and the role includes using your technical knowledge and experience to expand our technical knowledge base on the platform, industry standards and test cases. Additionally, the position contributes to knowledge sharing and product improvement across product teams to enable our Tier 1 global customers to optimize their business.

     

    • Taking ownership of customer issues reported and tracking them through resolution
    • Technical analysis of findings reported to the customer support team
    • Efficiently browse and interpret technical product specifications
    • Perform root cause analysis in complex system environment and following standard procedures to escalate unresolved issues to appropriate internal teams
    • Communicate analysis results and arguments in a structured manner, with clear understanding of the responsibilities for issue resolution
    • Communicate defects and continuous improvement input to software engineering teams
    • Continuously improve our technical knowledge base
    • Identify customer needs and provide input to product development roadmaps

     

    Qualifications

     

    • Bachelor’s Degree in Engineering, Computer Science or relevant field
    • At least 2 to 3 years of experience working in engineering, preferably in a Technical Support Engineer role
    • Hands-on experience in developing web applications, web servers from a technical perspective
    • Knowledge of REST-API architecture will be an added advantage
    • Excellent communication and collaboration and team player skills
    • Fluent English, written and spoken
    • Analytical with mindset of getting things done
    • Dares to question and challenge

     

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