• Principal Advisor - Payments (IT) / Consultor Principal - Meios de Pagamentos (TI)

    Location BR-Sao Paulo
    Job ID
    2019-14404
    # of Openings
    1
    Job Category
    Advisory / Consultancy
  • Overview

    The Principal Advisor acts as a trusted advisor towards customers, mostly at customer site, offering (technical) consultancy and training to the different players in the market such as mobile network operators, banks, payment service providers, schemes, processors, public transportation operators and governments worldwide.

    Acts as representative within industry forums and manages complex projects. Capable of expanding lead generation and developing new services. Assists with the training and coaching of new employees.

     

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    Responsibilities

    • Performs billable work through defining and evaluating specifications, architecture, creating technical requirements, report writing, information analysis, testing and test management, (pre)auditing and other advisory services
    • Provides high and low level technical support to customers and to the operations department and internal staff
    • Responsible for creating the mechanisms that allow your team, or colleagues you coach, to work autonomously, leveraging on their expertise to solve problems. Properly delegate tasks
    • Monitor customer service provided by the team and customer commitment to the company, being able to quickly address issues when they are identified
    • Responsible for promoting UL offerings beyond traditional services by proactively recognizing synergies and innovative solutions. Conceive and propose novel and better ways to serve our customers, with solutions beyond our portfolio
    • Pro-actively identify relevant industry trends and drive knowledge / expertise development in this domain, by coaching colleagues and taking ownership of activities to increase customer awareness of UL (including papers, articles, conference attendance).
    • Responsible for the management of project resources
    • Works in technical projects within the market area to understand, define and meet customer needs. Responsible for the quality of project deliverables
    • Acts as an ambassador in the customer environment and industry forum
    • Produces and delivers technical papers
    • Ensures internal procedures such as timely updates on project progress, invoicing and other administrative processes are being followed
    • Contributes in the training and coaching of new employees, shares knowledge with advisors.
    • Meets customer demands and delivery requirements in all respects
    • Performs other duties as directed.

    Qualifications

    • University Degree (Equivalent to a Bachelor’s degree), preferably in Computer Science, Information Technology, Mathematics or a technically related discipline and 7+ years of relevant experience.
    • Proven experience in customer facing advisory services, technical expertise communication skills, in depth knowledge of the indicated market domain.
    • Able to quickly adapt to various technical and organizational environments, ability to coach other team members.

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