• Customer Support Specialist with Italian (f/m)

    Location PL-Sekocin Nowy
    Job ID
    2019-12313
    # of Openings
    1
    Job Category
    Customer Service/Support
  • Overview

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    Customer Support Specialist with Italian (f/m)

     

    • Location: Sekocin Nowy
    • Full-time, permanent

     

    Contribute to a Safer, More Secure, and More Sustainable World.

     

    At UL, we know why we come to work. Thousands of us around the world wake up every day with one common purpose – to make the world a safer, more secure, and more sustainable place to live. We clear the way for our customers to introduce the latest products, technological advances, and systems in an increasingly complex world so they can provide peace of mind to the market. We are proud that the work we do every day has a meaningful contribution to society. This helps us to sleep better at night, and we are confident that the millions of people we touch rest easier too. 


    To strengthen UL’s Consumer & Retail Services business in EMEA region we are looking for:

     

    Customer Support Specialist with Italian (f/m)

    Responsibilities

    Your Challenge:

     

    The Operations Coordinator is responsible for the scheduling and arrangement of field services work (social and technical audits and product inspections) between UL Field Staff and suppliers/factories in an efficient and effective manner to maximize utilization rate and profitability. The Operations Coordinator maintains the internal audit scheduling calendar, handles internal and external scheduling requests, communicates changes, and directs concerns and inquiries to appropriate personnel. Audits and Inspections area includes: Social Compliance Audits, Quality System Audits, and Product Inspections for Textiles, Hardgoods, Jewelry and Electrical goods.
     
    Your challenge in more detail:

     

    • Coordinate assessment dates and other details with facilities and vendors; conduct follow-up as necessary
    • Create and maintain team assignments and update in company database for work in the assigned region to ensure optimal productivity and work  prioritization
    • Communicate assessment dates, changes, and issues with appropriate parties
    • Prepare expense quotations
    • Arrange for audit logistics, where applicable – i.e. arrange for translators, travel, equipment, etc.
    • Follow up on outstanding work in the region
    • Track incoming reports and update internal database
    • Conduct internal audit of regional audit files as per internal quality system requirement
    • Assist Operations Manager in managing actual expenses and cost projections to support profitable and efficient operations
    • Track auditor activity and productivity; submit to management for review and approval
    • Gather and prepare auditor evaluation metrics
    • Work with the Operations Manager to discover and drive process/cost efficiencies

    Qualifications

    We are looking for:

     

    • Bachelor’s Degree in Business Administration or related field
    • Minimum one year of experience in project coordination/customer service/administrative role
    • Fluent English language skills, advanced Italian language
    • Excellent planning & organizational skills, multi-tasking
    • Willing and able to work independently, in a fast pace environment
    • Ability to meet deadlines and work order dates
    • Comfortable in use of spreadsheets and databases, strong data entry skills, accuracy

     

    What can we offer you?

     

    • Talking about your future with us, we can start with employment on job contract, competitive salary and bonus, and conclude with our promise  for a work-life balance environment
    • exciting and challenging job with great variety of process/products
    • be as international as it gets by working with colleagues across different cultures and also get inspired and supported from senior colleagues and leaders
    • regular training exposure to the latest technologies and applications

    Look at what we can do together!
     
    You’ve learned about us – now we would like to learn more about you. Apply now (application in English) as we are eager to soon be able to welcome you in the TEAM!
     
    Please add the following clause: I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)”.
     
    Please be advised that the data administrator is UL International Polska Sp. z o.o. with headquarter in Sękocin Nowy, Al. Krakowska 81. The given personal data will be processed for the recruitment process being carried out. The obligation to provide them results from the provisions of the Act of June 26, 1974. Labor Code (consolidated text from 1998 No. 21, item 94, as amended). 

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