• Consumer Client Services Specialist II

    Location GB-Basingstoke
    Job ID
    # of Openings
    Job Category
    Customer Service/Support
  • Overview

    Contribute to a Safer, More Secure, and More Sustainable World. At UL, we know why we come to work. Thousands of us around the world wake up every day with one common purpose to make the world a safer, more secure, and more sustainable place to live. We clear the way for our customers to introduce the latest products, technological advances, and systems in an increasingly complex world so they can provide peace of mind to the market. We are proud that the work we do every day has a meaningful contribution to society. This helps us to sleep better at night, and we are confident that the millions of people we touch rest easier too.

    Join our Customer Services Team and make the difference!



    1. Organize and coordinate assigned client account work in a timely and profitable manner.
    2. Coordinates work with the Operations team, QAU, and Business Support and other pertinent employees.
    3.  Prepare client proposals, report specifications, technical information, etc.
    4. Provide technical consulting services to clients.
    5. Follow up on inquiry calls; respond to specific client inquiries promptly and professionally.
    6. Participate in trade shows and technical conferences.
    7. Work with business support to bill clients in a timely, concise, and profitable manner.
    8. Provide technical support to in-house employees as required.
    9. Maintain up to date knowledge of regulations and product expertise and utilize that knowledge to develop new business with clients.


    University Degree in a related disciplines plus generally seven years of directly related experience.

    Familiarity with government agencies and regulations as they apply, such as: the FDA, EPA, USDA, USP etc.

    Working knowledge of Word, Excel, Internet, Access, e-mail and other company Software programs (i.e. LIMS, Advantage, etc.)

    Demonstrated written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients. Must be able to identify problems and offer workable solutions.


    What can we offer you?

    Grow and Achieve. Growth and development are part of our DNA. Experience from your first day our robust structures, quick decision making paths and corporate culture that encourages achievement based on trust.

    Be as international as it gets by working with colleagues across different cultures and also get inspired and supported from senior colleagues and leaders. Your growth will be supported with targeted development from UL University, rewards and recognition programs, so that you can maximize your potential.

    Look at what we can do together!

    You’ve learned about us – now we would like to learn more about you.

    Apply now on-line as we are eager to soon be able to welcome you in the TEAM!



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