• Client Services Specialist II

    Location HK-Kwai Chung
    Job ID
    # of Openings
    Job Category
    Customer Service/Support
  • Responsibilities

    • Be the customers' primary contact from various sources (phone and email), on handle test quotation, orders and follow-up activities in a courteous manner;
    • Monitor progress towards completion of projects including test status and reports;
    • Coordinates and develops customer relationships by handling customer inquiries;
    • Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments;
    • Prioritizes customer needs, determines any special requirements, and obtain required information and samples to open the project;
    • Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system;
    • Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information;
    • Assembles all required reports and documents to be sent to the client in a complete package, measures and monitors customer satisfaction through customer satisfaction reviews, follows up on concerns, informs customer of the certification, and closes the project;
    • Actively participates in teams to continuously improve and drive quality into UL's service to the customer;
    • Performs other duties as required.



    • Higher Diploma or above in Textile Technology/ Chemistry / Applies Physics / Mechanical Engineering or related disciplines;
    • Customer services experience in merchandising / laboratory testing industry is an advantage;
    • A team player with good sense of customer focus, good interpersonal and communication skills;
    • Good command of both spoken & written English;
    • Knowledge of Microsoft Outlook, Word and Excel etc.;
    • Candidate with more experiences will be considered as Senior Client Service Specialist;
    • Fresh graduates will also be considered;
    • Immediate available is preferred.



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