• Customer Service Professional III

    Location IN-Bangalore | IN-Gurgaon
    Job ID
    2018-11640
    # of Openings
    1
    Job Category
    Customer Service/Support
  • Overview

    Supports and enhances the overall UL experience for internal and external customers. Provides general customer service and administrative support for the complete order-cycle. Responds to general non-technical requests from customers

    Responsibilities

    • Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems.
    • Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments.
    • Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.
    • Prioritizes customer needs, determines any special requirements, and obtains required information and samples to open the project.
    • Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system.
    • Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information.
    • Performs other duties as directed.

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