• Senior Client Services Specialist CRS

    Location HK-Kwai Chung
    Job ID
    # of Openings
    Job Category
  • Responsibilities

    • Ensures client account satisfaction, account growth, and recommends expansion of services provided. Sustains customer loyalty for a group of key customers;
    • Manages relationships with various management levels, divisions, and functional departments of assigned managed accounts;
    • Provides value propositions, handles objections, prepares quotes, and closes sales by getting prospects' commitments;
    • Ensures that schedules and budgets are met according to contractual agreements;
    • Reviews and maintains information, including business plan, from managed accounts to understand their purchase decision makers, decision making process and criteria, business opportunities and threats;
    • Responds effectively to urgent and sensitive customer issues;
    • Solves complex customer issues that have been escalated. Directs customer issues to appropriate business support when necessary. Ensures that customer issues are resolved in a timely manner;
    • Coaches and mentors junior sales staff on effective account management skills and sales processes;
    • Supports junior staff in the identification and evaluation of important customer information;
    • Performs other duties as directed.


    • Bachelor degree in any discipline;
    • At least 3 years Client Relation management experience in testing, inspection and certification industry or 5 years working experience including 3 years Key Account Manager experience;
    • Knowledge in Softlines / Hardlines / General Merchandise/ E&E is preferable;
    • Fluent in English & Chinese;
    • Excellent communication and presentation skills;
    • Proactive and flexible, adaptable to pressure and changes.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.