• Senior Client Services Specialist CRS

    Location HK-Kwai Chung
    Job ID
    2018-11282
    # of Openings
    1
    Job Category
    Laboratory
  • Responsibilities

    • Ensures client account satisfaction, account growth, and recommends expansion of services provided. Sustains customer loyalty for a group of key customers;
    • Manages relationships with various management levels, divisions, and functional departments of assigned managed accounts;
    • Provides value propositions, handles objections, prepares quotes, and closes sales by getting prospects' commitments;
    • Ensures that schedules and budgets are met according to contractual agreements;
    • Reviews and maintains information, including business plan, from managed accounts to understand their purchase decision makers, decision making process and criteria, business opportunities and threats;
    • Responds effectively to urgent and sensitive customer issues;
    • Solves complex customer issues that have been escalated. Directs customer issues to appropriate business support when necessary. Ensures that customer issues are resolved in a timely manner;
    • Coaches and mentors junior sales staff on effective account management skills and sales processes;
    • Supports junior staff in the identification and evaluation of important customer information;
    • Performs other duties as directed.

    Qualifications

    • Bachelor degree in any discipline;
    • At least 3 years Client Relation management experience in testing, inspection and certification industry or 5 years working experience including 3 years Key Account Manager experience;
    • Knowledge in Softlines / Hardlines / General Merchandise/ E&E is preferable;
    • Fluent in English & Chinese;
    • Excellent communication and presentation skills;
    • Proactive and flexible, adaptable to pressure and changes.

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