• Client Services Specialist I CRS

    Location HK-KWAI CHUNG
    Job ID
    2018-11215
    # of Openings
    1
    Job Category
    Customer Service/Support
  • Responsibilities

    • Be the customers’ primary contact from various sources (phone and email), on handle test quotation, orders and follow-up activities in a courteous manner
    • Coordinates and develops customer relationships by handling customer inquiries
    • Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information
    • Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments
    • Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system
    • Performs other duties as required

    Qualifications

    • Higher Diploma or above any disciplines;
    • A team player with good sense of customer focus, good interpersonal and communication skills;
    • Good command of both spoken & written English;
    • Fresh graduates will also be considered;
    • Immediate available is preferred.

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