• Consulting Services Manager - Medical Devices

    Location GB-Cambridge | GB-Basingstoke
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    # of Openings
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  • Overview

    Emergo's roots go back to 1997. Rene van de Zande, CEO of Emergo, founded the company shortly after the implementation of the new European Medical Devices Directive (93/42/EEC). His goal was to help US medical device companies obtain CE Marking and export their products to Europe.


    Since then, Emergo has expanded to become a leading consultancy with more than 2,500 medical device and IVD clients worldwide. In 2017, Emergo was purchased by UL. Today we maintain offices in 25+ countries, offering a wide range of compliance services. We assist companies with regulatory strategy, device registration, quality management system compliance and in-country regulatory representation.



    POSITION SUMMARY: An experienced people manager to head up our European regional consulting group as an integral part of the global consulting team; provide team leadership and strategic support for consulting staff and associated services



    (The duties and responsibilities used to describe the scope of the position are not necessarily limited to those outlined)

    • Leadership:
    • On a regional level, provide Emergo consultants with day to day direction and assistance related to pre-market and post-market consulting services; offer feedback and suggestions for optimal service delivery and customer satisfaction
      • Business Objectives:
    • Ensure team meets overall financial targets (revenue, profit, billable utilization) and set priorities to achieve these while ensuring quality of output
    • Facilitate Business Development assistance with SME input to support lead follow-up, proposal development and close sales
    • Translate data into meaningful insights; present recommendations to key decision makers


    • Resourcing and Allocation:
    • Create individual plans to chart professional development and assess performance on a regular basis. Offer career counseling and drive high morale
    • Support Global Consulting manager and work with Global Resource manager to implement and execute capacity and capability strategies.
    • Successfully translate customer needs into an operational plan to fulfill projects with the right resources (availability, skillset)
    • Work with Global Consulting Manager on hiring strategy to fill perceived gaps and engage SMEs to assess potential consultant recruits based on CVs and interviews
    • Partner with Project Management and Business Development for effective project assignment



    • Cross Functional:


    • Work with counterpart Consulting Managers to develop strong, flexible cross-regional networks and add value for our global customers


    • Responsible for collaborating with multi-functional teams to drive initiatives to provide broader service offerings. Partner with Management, Business Development, Operations, Accounting and other functions to achieve financial goals, growth, understand areas of development and process improvements


    • Work closely with the regional project management team and act as lead for work involving complex deliverables, as identified, and/or where a team approach with multiple functional group delivery is required


    • Quality System and Service support:
    • Assist with creating and maintaining related work instructions, templates and other service-related procedures
    • Communication and training of same to employees and contractors to ensure consistent practices
    • Support Marketing with coordination and review of marketing materials related to consulting services


    Experience and Qualifications:

    •  A degree in a business or scientific discipline is preferred; relevant industry experience a plus.
    • Extensive experience of regional staff management in a multi-market business
    • A strong people management background, excellent influencing and diplomacy skills, empathy
    • Proven track record in collaborating across organizational and cultural boundaries independently and in a team setting
    • An established background in delivering high quality customer service
    • Strong business acumen and problem-solving skills
    • Good organizational skills with the ability to manage competing demands
    • Excellent communication, presentation and interpersonal skills including the capacity to interact, communicate and build relationships across multiple layers in the organization
    • Ability to identify the 'big picture' and opportunities/major issues and link day to day tasks with long term goals.
    • Sound judgment and a practical, flexible approach to managing situations.



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